Frequently Asked Questions (FAQ's)

What devices can I view my video on?

  • What devices can I view my video on?
  • Our video tutorials can be played on any web enabled device of your choice including tablets, computers, and cellphones.

I have never painted before (or I haven't painted in a long time) - can I really create my own painting?

  • I have never painted before (or I haven't painted in a long time) - can I really create my own painting?
  • Our video tutorials can be followed by anyone, regardless of skill level. For all of our acrylic 16x20 paintings, we have listed the level of experience that we recommend to make your painting experience more enjoyable. Our artists teach in a step-by-step manner which makes it very easy to follow.

Won't this experience cause a mess?

  • Won't this experience cause a mess?
  • We provide you with a sheet of plastic to put down wherever you choose to do your craft. Clean-up made simple and easy!

How do I get access to the video tutorial?

  • How do I get access to the video tutorial?
  • Upon purchase of your craft, the video will be loaded into your Paintly.fun account. Log into your account on any device to watch your video. Your video will be available for 10 days once you begin watching it.

When will I receive my shipment?

  • When will I receive my shipment?
  • Your product will be shipped via UPS. You will receive your craft package within 5-7 days.

Can I track my order?

  • Can I track my order?
  • Yes, you will receive emails regarding the tracking of your order up until it reaches your front door!

How do I play the video?

  • How do I play the video? 
  • Log into your Paintly.fun account to access your video. 

How do I extend access to my video?

  • How do I extend access to my video?
  • Your video will be available for 10 days once you start playing it. To extend access, call the customer support line.

How can I contact The Paintly Company?

  • How can I contact The Paintly Company?
  • We have a Contact page on our website with our email and phone number!

How can I get a refund?

  • How can I get a refund?
  • We’re sorry to hear that! Please go to our Contact page -- call or email us to speak with someone.