Frequently Asked Questions (FAQ's)

What devices can I view my video on?

  • What devices can I view my video on?
  • Our video tutorials can be played on any web enabled device of your choice including tablets, computers, televisions, and cellphones.

I have never painted before (or I haven't painted in a long time) - can I really create my own painting?

  • I have never painted before (or I haven't painted in a long time) - can I really create my own painting?
  • Our video tutorials can be followed by everyone, regardless of skill level. Our artists teach in a step-by-step manner which makes it very easy to follow. If you need additional time while creating, just pause the video and restart when ready to proceed.

Won't this experience cause a mess?

  • Won't this experience cause a mess?
  • We provide you with a sheet of brown butcher block paper to put down wherever you choose to do your craft. Clean-up made simple and easy!

How do I get access to the video tutorial?

  • How do I get access to the video tutorial?
  • Upon purchase of your craft, the video will be loaded into your Paintly.fun account. Log into your account on any device to watch your video. If you have any issues, please give us a call at 888-305-6160 or send us an email at paintly.fun@gmail.com. We're here for you!

When will I receive my shipment?

  • When will I receive my shipment?
  • Your product will be shipped via UPS. You will normally receive your craft package within 5-7 days of ordering. You will be sent an email so that you can track your order while on it's way to you!

Can I track my order?

  • Can I track my order?
  • Yes, you will receive emails regarding the tracking of your order up until it reaches your front door!

How do I play the video?

  • How do I play the video? 
  • Log into your Paintly.fun account to access your video. 

How do I extend access to my video?

  • How do I extend access to my video?
  • Your video will be available for 30 days after purchase. If you need to extend your playing time, please email us at paintly.fun@gmail.com.

How can I contact The Paintly Company?

  • How can I contact The Paintly Company?
  • We have a Contact page on our website that you can complete to contact us. You can also email us at paintly.fun@gmail.com or call us at 888-305-6160.

How can I get a refund?

  • How can I get a refund?
  • We’re sorry to hear that! Please call us at 888-305-6160 or email us at paintly.fun@gmail.com so that we can assist you.